Shipping & Returns
- Flat Rate Shipping is $8.95
- FREE Shipping on all orders of $79
- We ship to US 48 states only
- All metal signs are made to order and usually ships within 5-7 working days. Large orders (10+ signs) usually ships within 10-14 working days. Please allow additional processing and delivery time during Holiday periods.
- All LED lighted Wall Clocks and Neon Products usually ships next business day.
- We do not offer any expedited or express shipping.
- We ship via USPS Priority Mail, UPS Ground, FedEx Ground or FedEx SmartPost™.
- Please provide a street address as UPS and FedEx will not deliver to a P.O. Box.
- We are a retail store only, no wholesale available.
We are required by the State of Illinois to collect 8.75% sales tax on all orders shipped to Illinois.
Damaged Products: Claims for missing items or items damaged in transit must be received within 3 business days of delivery.
Our products are top quality merchandise, but we understand that sometimes you just aren't happy with something you purchased. You can return an item for a refund within 30 days of delivery. (excluding personalized and custom signs).
- Personalized Signs, Personalized LED Clocks and Custom signs cannot be returned as they are considered "special order".
- Any refund will NOT include the original shipping charges, and you are responsible for return shipping charges.
- We are not responsible for lost or damaged packages (when returned).
- We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
- If your item was shipped with our free shipping promotion, the original shipping cost will be deducted from the refund..
- Returned merchandise must be in new, unused, sell-able condition, packed in original box with all parts(protective plastic film etc.) and all original packaging materials. If not, a 20% restocking fee will be issued.
How to return:
- Send us an email at email@example.com
- We'll notify you via e-mail of your refund once we've received and processed the returned item(s).