ATTENTION!

Please be advised most shipping carriers (USPS, UPS, FedEx) are experiencing delays due to Covid-19, high demand and limited employee availability.

Though most of our shipments are delivering on time we have experienced some delays with fewer updates during transit.

Please allow a few extra days for updates and delivery prior to contacting Customer Care. Our carriers are working diligently to ensure orders arrive on time.

Neither we nor the shippers have any control over any shipping delays due to the ongoing worldwide Covid-19 pandemic. Your patience is appreciated.

 

 

- Flat Rate Shipping is $8.95

- FREE Shipping on all orders of $79

- We ship to US 48 states only

- All metal signs are made to order and usually ships within 5-7 working days. Large orders (10+ signs) usually ships within 10-14  working days. Please allow additional processing and delivery time during Holiday periods.

- All LED lighted Wall Clocks and Neon Products usually ships next business day.

  • We do not offer any expedited or express shipping.
  • We ship via USPS Priority Mail, UPS Ground, FedEx Ground or FedEx SmartPost™.
  • Please provide a street address as UPS and FedEx will not deliver to a P.O. Box.
  • We are a retail store only, no wholesale available.

We are required by the State of Illinois to collect 8.75% sales tax on all orders shipped to Illinois.

Return Policy

Damaged Products:  Claims for missing items or items damaged in transit must be received within 3 business days of delivery.

Our products are top quality merchandise, but we understand that sometimes you just aren't happy with something you purchased. You can return an item for a refund within 30 days of delivery. (excluding personalized and custom signs).

  • Personalized Signs, Personalized LED Clocks and Custom signs cannot be returned as they are considered "special order".
  • Any refund will NOT include the original shipping charges, and you are responsible for return shipping charges.
  • We are not responsible for lost or damaged packages (when returned).
  • We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
  • If your item was shipped with our free shipping promotion,  the original shipping cost will be deducted from the refund..
  • Returned merchandise must be in new, unused, sell-able condition, packed in original box with all parts(protective plastic film etc.) and all original packaging materials. If not, a 20% restocking fee will be issued.

How to return:

  • Send us an email at orders@jackandfriends.com
  • We'll notify you via e-mail of your refund once we've received and processed the returned item(s).

Return Address:

Jackandfriends.com
Attn: Returns
22 Huston Street
Galesburg, IL 61401