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Frequently Asked Questions – JackAndFriends.com

Welcome to the JackAndFriends.com Frequently Asked Questions (FAQ) page!

At JackAndFriends.com, we're passionate about vintage and retro décor, American-made metal signs, and unique LED lighted wall clocks. Since 2002, we've helped customers find distinctive wall decorations, nostalgic collectibles, and memorable gifts that celebrate American craftsmanship, classic automobiles, history, and personal interests.

Whether you're searching for a vintage gas station sign for your garage, a patriotic American flag metal sign, or an illuminated wall clock for your man cave, we're here to help.

Below, you'll find answers to commonly asked questions about JackAndFriends.com, our metal signs, and our LED lighted wall clocks.

1. About JackAndFriends.com – Company & General Questions

What is JackAndFriends.com?

JackAndFriends.com is a family-owned American online retailer specializing in vintage and retro metal signs, LED lighted wall clocks, and unique decorative products.

Founded in 2002, our business has grown from a small operation selling locally and through eBay into an established online store serving customers across the contiguous United States.

Our collection includes nostalgic automotive signs, classic gas and oil advertising designs, patriotic wall art, military-themed decorations, pin-up artwork, humorous signs, and illuminated clocks.

We believe great wall décor should reflect your personality, interests, and memories.

Where is JackAndFriends.com located?

JackAndFriends.com is based in Galesburg, Illinois, USA.

Although our business is located in Illinois, our products come from trusted manufacturers, including American companies producing metal signs and LED wall clocks.

We operate primarily as an online retailer, allowing customers to conveniently browse and order through www.jackandfriends.com.

How long has JackAndFriends.com been in business?

JackAndFriends.com has been serving customers since 2002.

What began as a small family business has developed into a specialized online store offering distinctive vintage-inspired wall decorations and collectibles.

Our experience helps us select products for customers who appreciate nostalgia, classic American designs, and unique home and garage décor.

Learn more on our About Us page.

What products does JackAndFriends.com sell?

We specialize in decorative products inspired by American culture, classic advertising, automobiles, and nostalgic designs.

Our major collections include:

We also offer additional decorative products, including neon clocks and other nostalgic accessories.

Are JackAndFriends.com products made in the USA?

Our metal signs and LED lighted wall clocks are made in the USA. This is one of the most important qualities of these product collections.

Our metal signs are produced by a small American manufacturer in California using American steel, while our LED lighted wall clocks are manufactured in Arizona using both domestic and certain imported components.

For example, some electrical components used in the LED clocks, such as power converters, are imported.

We believe in providing clear, accurate information about the origin of the products we sell. Manufacturing details for individual items can be found in their product descriptions.

Does JackAndFriends.com manufacture its own products?

No. JackAndFriends.com is an independent online retailer, not the manufacturer of the products we sell.

We work with established manufacturers who produce the metal signs, LED wall clocks, and other products featured in our store.

This allows us to offer a broad selection of specialized designs while relying on manufacturers experienced in producing these products.

Does JackAndFriends.com offer wholesale pricing?

No. JackAndFriends.com is a retail-only business and does not offer wholesale accounts or wholesale pricing.

Our products are available for individual customers purchasing gifts, collectibles, and decorations for homes, garages, offices, businesses, and other personal spaces.

Where does JackAndFriends.com ship?

We currently ship to the 48 contiguous United States.

At this time, we do not ship to Alaska, Hawaii, or international destinations.

Shipping is handled through established carriers, including UPS, FedEx, and USPS, depending on the order and delivery requirements.

For current shipping information, visit our Shipping & Returns page.

Does JackAndFriends.com offer free shipping?

Yes! We offer free shipping on orders of $79 or more to eligible addresses within the contiguous United States.

For orders below $79, our standard flat-rate shipping charge is $8.95.

Please review our Shipping & Returns page for the latest shipping rates, restrictions, and conditions.

How long does it take to receive an order?

Processing and delivery times depend on the products ordered.

Our metal signs are individually handmade to order, meaning they are produced specifically after a customer places an order. LED lighted wall clocks have different processing schedules.

Larger signs, specialty shapes, personalized products, and orders containing multiple items may require additional preparation time.

For the most accurate information, check the availability details on the individual product page and our Shipping & Returns page.

What is the JackAndFriends.com return policy?

Most eligible products may be returned within 30 days of delivery, subject to our return conditions.

Personalized metal signs, custom signs, and personalized LED wall clocks are considered special-order merchandise and generally cannot be returned.

Returned products must meet the conditions outlined in our policy. Return shipping costs and other applicable deductions may affect the refund amount.

Before sending anything back, please review our complete Return Policy and contact us at orders@jackandfriends.com for return instructions.

What should I do if my order arrives damaged or an item is missing?

If your order arrives damaged or an item is missing, please contact us as soon as possible.

Claims for merchandise damaged during shipping or missing from an order must be reported within three business days of delivery.

Please include your order number, a description of the problem, and photographs of any damaged merchandise and packaging when available.

We will review the situation and help determine the appropriate next steps.

How can I contact JackAndFriends.com?

We're happy to help with product questions, order inquiries, and general customer service.

Customer Support: support@jackandfriends.com

Returns: orders@jackandfriends.com

Location: Galesburg, Illinois, USA

You can also reach us through our Contact Us page.

2. Metal Signs – Frequently Asked Questions

Are JackAndFriends.com metal signs made in the USA?

Yes. Our metal signs are proudly made in the United States by American manufacturers.

Our collection includes vintage reproduction designs, retro advertisements, automotive artwork, patriotic decorations, humorous signs, and other distinctive wall décor.

The metal signs are individually handmade to order using American steel and specialized printing and finishing techniques.

Explore our complete collection of American-Made Metal Signs.

What materials are your metal signs made from?

Our metal signs are made from American-sourced steel, with many designs using 24-gauge steel.

The artwork is applied using a dye-sublimation process that incorporates the printed image into a coated surface.

This process produces a decorative finish suitable for indoor display.

Individual product pages provide information about the sign's dimensions, material, and other specifications.

How are your vintage metal signs manufactured?

Our American-made metal signs are produced using a specialized manufacturing process designed to create attractive, vintage-inspired wall art.

The process generally includes:

  1. Steel preparation: American steel is cut into the required dimensions and shape.

  2. Surface preparation: The metal receives a coating suitable for the artwork application.

  3. Image application: Artwork is transferred using a dye-sublimation process involving heat and pressure.

  4. Finishing: The finished sign is inspected and prepared for mounting and display.

This process creates colorful decorative metal signs featuring detailed artwork and a nostalgic appearance.

Because the signs are handcrafted, small variations may occur between individual pieces.

Are your vintage metal signs original antiques?

No. Our vintage and retro metal signs are modern decorative reproductions or contemporary designs, not original antique signs.

They capture the style, artwork, and nostalgic appeal of historical advertising, classic automobiles, gas stations, and popular American culture.

Unlike genuine antique signs, which may be rare, fragile, and expensive, reproduction metal signs offer an accessible way to enjoy vintage-inspired artwork.

Our signs are especially popular with collectors, automotive enthusiasts, and customers decorating garages, man caves, and home entertainment spaces.

Can your metal signs be displayed outdoors?

No. Our metal signs are designed for indoor use only.

Although they are made from steel and feature a decorative coated finish, they are not sold as weatherproof outdoor signs.

Extended exposure to rain, snow, humidity, direct sunlight, and changing temperatures can damage the finish and potentially cause corrosion or fading.

For the best appearance and longest useful life, display your metal signs in dry indoor locations.

Covered porches, patios, and outdoor garages exposed to moisture are not recommended unless the signs are adequately protected.

If you want to display the signs outdoor, the signs can be weatherproofed with an outdoor UV clear spray applied to the front and back of the sign – of course no guarantee.

Are your metal signs durable?

Yes. Our metal signs are designed to provide durable decorative wall art when displayed and maintained properly indoors.

American steel provides a solid foundation, while the sublimated artwork and coated finish help create a lasting decorative surface.

However, like any decorative product, metal signs can be scratched, bent, or damaged by improper handling, excessive moisture, and harsh cleaning chemicals.

Proper indoor placement and gentle cleaning will help preserve their appearance.

What sizes and shapes are available?

We carry metal signs in a wide range of dimensions and shapes.

Depending on the design, available styles include:

  • Rectangular and square metal signs

  • Round vintage advertising signs

  • Shield-shaped and highway-inspired signs

  • Arrow-shaped directional signs

  • Custom-shaped and laser-cut decorative designs

  • Large statement pieces for walls and garages

Popular sizes include 12 x 18 inches, 18 x 24 inches, and 28-inch round designs, although actual sizes vary by product.

We also offer Large Metal Signs for customers looking to decorate larger wall spaces.

Always check the dimensions listed on the individual product page before ordering.

Do your metal signs have mounting holes?

All our metal signs feature pre-drilled mounting holes, often reinforced with rivets, for convenient wall display.

The number and placement of mounting holes can vary depending on the sign's size and shape.

Some specialty cut-out signs have different mounting arrangements.

Please review the product images and description to determine the mounting design of the particular sign you're considering.

How do I hang a metal sign on the wall?

Most metal signs can be displayed using suitable screws, nails, hooks, or other mounting hardware appropriate for the wall surface.

For a secure installation:

  • Choose a suitable indoor wall location.

  • Check the sign's dimensions and weight.

  • Use mounting hardware appropriate for drywall, wood, masonry, or the applicable surface.

  • Ensure the sign is securely supported before releasing it.

  • Avoid mounting in places where it may be frequently bumped or exposed to moisture.

For larger signs, use appropriately rated hardware and wall anchors where necessary.

Can I order personalized metal signs?

Yes! We offer selected personalized metal signs that allow you to add a name, message, or other information, depending on the design.

Personalized signs make memorable gifts for birthdays, Father's Day, anniversaries, and special occasions.

They're also popular for garages, workshops, home bars, family rooms, and other personal spaces.

Each eligible design includes its own personalization instructions and limitations.

Browse our Personalized Metal Signs to see available options.

Can I submit my own artwork for a custom metal sign?

No.

Will the colors on my metal sign match the website photographs exactly?

We make every effort to represent the colors and artwork accurately in our product photographs.

However, minor differences in color and finish can occur.

Computer monitors, smartphones, and other screens may display colors differently. Additionally, the dye-sublimation manufacturing process can produce small variations between finished signs.

These minor differences are normal characteristics of handcrafted decorative products and do not necessarily indicate a manufacturing defect.

How should I clean and care for my metal sign?

Cleaning your metal sign is simple.

For routine care, gently remove dust using a soft, clean, dry microfiber cloth.

If necessary, use a slightly damp cloth and dry the surface immediately.

Avoid abrasive cleaners, scouring pads, harsh chemicals, and prolonged exposure to moisture.

Do not immerse your sign in water or leave it exposed to outdoor weather.

With proper care, your metal sign can remain an attractive part of your indoor décor for years.

What are the best metal signs for decorating a garage or man cave?

The best metal sign depends on your personal interests, available wall space, and decorating style.

Some of our most popular themes for garages and man caves include:

Many customers combine several complementary designs to create a personalized gallery wall.

For smaller spaces, a single statement sign can create a focal point. Larger garages and entertainment rooms provide opportunities to display multiple coordinated pieces.

Browse our complete Metal Signs Collection for inspiration.

3. LED Lighted Wall Clocks – Frequently Asked Questions

What is an LED lighted wall clock?

An LED lighted wall clock is a decorative wall clock that combines traditional timekeeping with built-in LED backlighting.

Unlike a conventional wall clock, an LED lighted clock illuminates its decorative face, highlighting the artwork and creating an attractive display.

Our LED clocks feature nostalgic designs inspired by classic gas station advertising, vintage automobiles, racing, military insignia, railroads, American flags, and other collectible themes.

They're especially popular in garages, man caves, offices, game rooms, workshops, and home entertainment spaces.

Explore our LED Lighted Wall Clocks collection.

Are your LED lighted wall clocks made in the USA?

Yes. Our LED lighted wall clocks are manufactured in Arizona United States, although certain components, such as the AC/DC power converter, are imported.

These clocks combine American manufacturing with modern LED lighting and quartz timekeeping technology.

Their vintage-inspired designs capture the appeal of classic illuminated advertising clocks while offering modern functionality.

What size are your LED lighted wall clocks?

Our standard LED lighted wall clocks measure 14 inches in diameter.

This makes them suitable for a variety of locations, including:

  • Home garages and automotive workshops

  • Man caves and recreation rooms

  • Offices and home workspaces

  • Game rooms and home bars

  • Living rooms and hobby rooms

  • Collector displays

The 14-inch diameter gives the clock a noticeable presence without requiring an exceptionally large wall space.

Please refer to the individual product listing for exact dimensions and specifications.

How do LED lighted wall clocks work?

Our LED lighted wall clocks use two separate power sources: household electricity for the LED lighting and a battery for the clock movement.

The LED lighting system connects to a standard 110-volt electrical outlet and illuminates the decorative clock face from behind.

The quartz clock movement uses one AA battery to operate the clock hands and keep time.

This design allows the clock to continue keeping time even when the decorative LED lighting is switched off.

Do your LED clocks need to be plugged into an electrical outlet?

Yes. The LED illumination requires a connection to a standard 110-volt household electrical outlet.

The quartz clock movement itself is battery-powered, but the lighting system needs an electrical connection.

If you're planning to install one in a garage, office, or man cave, choose a location with an accessible electrical outlet.

Do your LED lighted clocks also require a battery?

Yes. Our standard LED lighted wall clocks use one AA battery for the quartz clock movement.

The battery operates the clock hands, while the electrical cord powers the LED illumination.

This means the clock can continue displaying the time when its decorative lighting is switched off.

The two systems operate independently.

Can I turn off the LED lights without stopping the clock?

Yes! You can switch off the LED lighting while the clock continues to keep time.

Our standard LED clocks include a convenient on/off switch located on the electrical cord.

Switching off the LED lights does not stop the quartz movement because the clock hands are operated by a separate AA battery.

This allows you to enjoy the illuminated display when desired and turn it off when you prefer a less brightly lit room.

How long is the electrical cord?

Our standard LED lighted wall clocks include an electrical cord measuring approximately 96 inches (8 feet).

The cord includes an inline switch for turning the LED illumination on and off.

The generous cord length helps provide flexibility when choosing a suitable wall location.

Before installation, measure the distance between your preferred clock location and the nearest electrical outlet.

What materials are your LED lighted wall clocks made from?

Our standard LED lighted wall clocks feature several components designed to combine decorative appearance with functionality.

These include:

  • Clear Lexan outer lens: A protective transparent cover over the clock face and hands.

  • Decorative printed clock face: Features the selected vintage, automotive, patriotic, or specialty artwork.

  • LED lighting system: Provides backlighting for the clock face.

  • Black ABS plastic rear housing: Holds the clock's internal components.

  • Battery-operated quartz movement: Drives the clock hands.

  • Electrical cord with inline switch: Controls the lighting system.

The construction helps create the nostalgic appearance of classic advertising clocks while using contemporary materials and technology.

What is a Lexan lens, and why is it used?

Lexan is a durable polycarbonate material used for protective transparent covers.

Our LED clocks feature a clear Lexan outer lens that helps protect the artwork and clock hands while allowing the illuminated design to remain visible.

The lens is designed to provide clarity and resistance to everyday wear.

However, like other clear protective surfaces, it should be cleaned carefully to avoid scratches.

What designs are available for LED lighted wall clocks?

JackAndFriends.com offers a wide variety of LED clock designs for different interests and decorating styles.

Our collection includes:

  • Automotive Clocks: Classic Chevrolet, Ford, Corvette, hot rods, and other vehicle themes.

  • Gas and Oil Clocks: Vintage service station and petroleum advertising artwork.

  • Military and Patriotic Clocks: American flags, military insignia, and patriotic themes.

  • Railroad Clocks: Vintage railway names, locomotives, and historical railroad graphics.

  • Motorcycle Clocks: Motorcycle and engine-inspired artwork.

  • Pet and Animal Clocks: Dogs, cats, wildlife, and related themes.

  • Man Cave and Garage Clocks: Designs inspired by hobbies, entertainment, and automotive culture.

  • Personalized Clocks: Selected styles that can feature a customer's name or other permitted personalization.

Browse all available designs in our LED Lighted Wall Clocks Collection.

Can I order a personalized LED lighted wall clock?

Yes. We offer selected personalized LED wall clocks.

Depending on the design, you may be able to add a family name, garage name, fire station number, or other specific information.

Personalization options and character limits depend on the individual product.

Only the designated personalization fields can be changed. Other elements, such as the artwork, clock numbers, or fonts, generally remain as shown.

Personalized clocks are special-order products and cannot normally be returned.

Explore our Personalized LED Wall Clocks for available designs.

Do your LED lighted wall clocks come with a warranty?

Our standard LED lighted wall clocks generally include a one-year manufacturer's warranty.

Warranty terms and coverage are established by the manufacturer and may vary by product.

Please check the individual product description for current warranty information.

JackAndFriends.com is an authorized retailer, not the clock manufacturer, and does not provide its own parts or repair service.

If you receive a defective clock or have a warranty-related concern, contact us with your order details so we can help direct you to the appropriate next steps.

Can your LED lighted wall clocks be used outdoors?

Our LED lighted wall clocks are intended for indoor use.

They are not designed for direct exposure to rain, snow, excessive humidity, or other outdoor weather conditions.

For the best performance, install your clock in a dry indoor space with access to a suitable electrical outlet.

Garages, workshops, offices, and other enclosed areas can be excellent locations when environmental conditions are appropriate.

How do I clean and maintain an LED lighted wall clock?

Regular, gentle cleaning will help maintain your clock's appearance.

Before cleaning, turn off the lighting and unplug the power cord.

Use a soft, dry microfiber cloth to gently remove dust from the Lexan lens and outer housing.

Avoid spraying liquids directly onto the clock, using abrasive cleaners, or allowing moisture to enter the electrical components.

Replace the AA battery when necessary to maintain reliable timekeeping.

Do not disassemble or modify the electrical components.

What makes an LED lighted wall clock a good gift?

An LED lighted wall clock combines an attractive decorative display with the everyday usefulness of a working clock.

The illuminated artwork makes it a distinctive gift for people who enjoy classic cars, vintage advertising, motorcycles, military history, railroads, and other nostalgic interests.

These clocks are especially suitable for:

  • Birthdays and holidays

  • Father's Day and Mother's Day

  • Retirement celebrations

  • Housewarming gifts

  • Garage and workshop makeovers

  • Automotive and motorcycle enthusiasts

  • Collectors of retro and vintage-style décor

With many themes available, you can select a clock that reflects the recipient's interests and personality.

Discover your favorite design in our American-Made LED Lighted Wall Clocks collection.

Still Have Questions?

We're always happy to help you find the right metal sign or LED lighted wall clock.

Whether you're shopping for yourself, decorating a special space, or searching for a thoughtful gift, JackAndFriends.com offers a distinctive selection of vintage-inspired décor.

Contact us: support@jackandfriends.com

Browse our collections:

JackAndFriends.com – Bringing Nostalgia, American-Made Décor, and Timeless Style to Your Walls Since 2002.